Return & Refund Policy
Return & Refund Policy
At Candle Charisma, we want you to love your purchase. If you are not fully satisfied, we’re here to help with returns and refunds.
Returns
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You may return items within 7 days of delivery.
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Products must be unused, in original packaging, and include proof of purchase.
Non-Returnable Items
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Used or partially burned candles.
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Custom or personalized products.
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Items not in original condition or damaged due to misuse.
Refunds
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Once approved, refunds are issued to your original payment method within 7–10 business days.
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Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.
Exchanges
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We only replace items if they arrive defective or damaged.
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Please contact us within 7 days of receiving your order.
Contact Us
For returns, refunds, or exchanges, reach us at:
📧 candlecharismaa@gmail.com