Contact Policy

We value our customers and are committed to providing clear and timely communication.

Contact Methods
You can reach our support team through:

• Email: [candlecharismaa@gmail.com]

Response Time
We aim to respond to all inquiries within 24–48 business hours. Inquiries received outside of business hours will be addressed on the following working day.

Business Hours
Our standard support hours are:

• [Days & hours, e.g., Monday – Friday, 9:00 AM – 6:00 PM (EST)]

Professional Conduct
We are committed to respectful and professional communication. Any messages that are abusive, inappropriate, or offensive may not receive a response.

Privacy
All customer information shared through our contact channels will remain confidential and will only be used to assist with inquiries. We do not share or sell customer details to third parties.