Privacy Policy

Privacy and Policy

At Candle Charisma, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you make a purchase.
Account Information: If you create an account, we store your login credentials and preferences.
Browsing Data: IP address, device information, browser type, pages visited, and cookies to enhance your shopping experience.
Communication Data: Any information you provide when contacting us via email, chat, or forms.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Provide customer support and respond to inquiries.
Send order confirmations, shipping updates, and promotional offers (if subscribed).
Improve website functionality, user experience, and product offerings.
Comply with legal obligations.

3. Sharing of Information

We value your trust and do not sell your personal data. However, we may share information with trusted third parties only in the following cases:

Payment Processors: To securely complete your transactions.
Shipping Providers: To deliver your orders.
Service Providers: For website hosting, analytics, and marketing tools.
Legal Authorities: When required by law or to protect our rights.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and shopping cart.
Analyze website traffic and performance.
Deliver personalized content and promotions.
You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement industry-standard measures to safeguard your data against unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights to:

Access, update, or delete your personal information.
Opt out of promotional emails by clicking the “Unsubscribe” link.
Request a copy of the data we hold about you.

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here